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Upcoming Training Events

Get your life moving with these courses.

Excellence in Customer Interaction Mini Workshop
18 Oct 2019

Friday the 18th October & Friday the 15th November
7:30am-9:30am
4 Fisher St, East Brisbane

Would you like to be recognised as someone who has exceptional communication skills when dealing with customers?
Then this mini workshop will give you the strategies to put you on the path to success.

Topics covered such as:
The psychology behind how we Communicate
Customer Retention
Customer Service Passion (CSP)
Organisational values
Providing outstanding Telephone Techniques
Building Rapport and Body Language
Do you know how to frame questions for the best results?
Do you listen to what your customers are actually saying?
Do you exceed your customer's expectations?
Do your customers rate you 5 stars?
Plus more.....